Hello,
Lately we had a few network issues.
First we had connections dropping out to one of our nodes - we swapped over the switch as well as swapped Ethernet ports which did increase stability for a while.
Then we realized there were a few bugs in Xen platform, which we manually fixed - this was due to RAM allocating the wrong amounts to various nodes, thus crashing them periodically. This is why many clients had to reboot their server several times for it to come back online.
We are the first to admit that there were a few issues but we are back on top of things now.
We've got a new build out occurring as well which is very exciting. All clients will have the option to move or remain, but it should definitely provide better connectivity as well as allow us to continue expanding.
We like to value the clients that assisted in us fixing our issues by providing network information that allowed us to pin point where it was occurring and where the data loss occurred. We appreciate your patience during this period as well.
Please keep providing us with feedback, it means we can act on it and keep improving our service. We always attend to each customer and thrive to deliver the best possible service. Even feel free just to drop in and say hi!
Thanks again from all of us here at Sonic.
~SonicVPS Team - Provisioning the Future.